Provide technical assistance to customers via phone, email, and chat.
Ask discovery questions to understand customer challenges and determine best resolution.
Explain resolution paths in plain terms to maximize usage and promote self-service.
Escalate complex issues to supervisors or engineers as needed.
Document all customer interactions in Salesforce Service Cloud.
Collaborate with QA to improve CSAT scores.

🎯 Requirements

2+ years of technical SaaS customer support.
Fluent in English; Spanish a plus.
B2B customer support experience preferred.
Strong communication; explain complex concepts clearly.
Strong problem-solving; think on your feet.
Collaborative, empathetic, customer-focused team player.

🎁 Benefits

Health plans and benefits eligible.
Paid time off and holidays.
401K retirement plan with company match.
Other company-sponsored programs.
On-site Minneapolis location with a stable schedule.

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