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Lead technical onboarding and adoption, from architecture review through production go-live
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk
Own technical escalations end to end, partnering with Support and Engineering to drive root cause
Translate customer requirements into clear, prioritized feedback for Product Management and
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering
Communicate confidently with engineering teams, platform owners, and senior leadership

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure
Working knowledge of distributed systems concepts such as replication, partitioning, throughput
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences

Technical Customer Success Manager

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