Technical Customer Success Manager

📋 Description

• Own the Customer Journey from onboarding to renewal, maximizing retention and revenue.
• Build Trusted Relationships with executive sponsors, municipal contacts, and end-users.
• Navigate risk proactively by monitoring health metrics, risks, and opportunities.
• Advocate for Customers Internally, coordinating with product and enablement teams.
• Accelerate Value Realization by creating training content for immediate ROI.
• Travel up to 30% across the US and Canada for on-site consulting.

🎯 Requirements

• Proven record in account/project management or installation in B2B/B2G; travel up to 30%.
• Exceptional verbal and written communication across all levels.
• Strong consulting: facilitation, business cases, analysis, process mapping.
• Systems implementation: requirements analysis, design, config, testing, training, change mgmt.
• Technical aptitude in product development, engineering, networking, and IoT.
• ITS/transportation knowledge; traffic tech; municipal experience; IMSA/ITSA/ITE a plus.

🎁 Benefits

• Comprehensive health benefits and 24/7 virtual healthcare.
• RRSP/401K matching plan and financial planning support.
• Mio-Days and flexible vacation policy.
• Flexible work options, internet subsidy, remote work allowance, and parental leave.