Technical Customer Success Manager

📋 Description

• Serve as the primary post-sales success lead for assigned commercial accounts.
• Build trusted relationships with exec leadership, engineering, and technical stakeholders.
• Develop and execute outcome-aligned success plans for customers.
• Lead quarterly/executive reviews focused on platform value and outcomes.
• Proactively identify adoption gaps, risks, and expansion opportunities.

🎯 Requirements

• Excellent verbal and written communication with stakeholders at all levels.
• Interpersonal skills to adapt communication and improve outcomes.
• Strong problem-solving with a strategic mindset.
• Experience transitioning value delivery from services to productized.
• Experience with platform engineering and cloud-native tech (AWS/Azure/Kubernetes).
• Familiarity with regulated deployments and open-source ecosystems.

🎁 Benefits

• Medical/Dental/Vision coverage; premiums 100% paid.
• 401k with company stock options.
• Home office budget and remote setup support.
• Flexible time off plus federal holidays and parental leave.
• Training reimbursement and conference opportunities.