Technical Customer Success Manager

📋 Description

• Own post-sales relationship for a portfolio of accounts
• Drive value and outcomes with technical sponsors and champions
• Develop, automate and scale lifecycle events: onboarding, reviews, and engagement
• Create reusable content: trainings, talks, demos, white papers, examples
• Represent the customer in internal meetings with Engineering and Product Management
• Partner with East team to grow our brand and business in the region

🎯 Requirements

• At least 3+ years in SaaS/Enterprise software
• Experience in Customer Success, Technical Account Management, Sales or Customer Services
• Strong organizational skills managing many conversations
• Deep process orientation and willingness to test and document new processes
• Love of data analytics systems and curiosity to explore information
• Excellent written and verbal technical communication skills

🎁 Benefits

• Generous equity with stock program
• Pay levels based on experience
• Unlimited PTO
• Distributed-first culture
• Home office, coworking, and internet stipend
• Full benefits coverage for employees