Technical Customer Success Manager

📋 Description

• Own the Customer Journey: Manage relationships from onboarding through renewal to maximize
• Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key
• Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and
• Advocate Internally: Advocate for customers internally and work with cross-functional counterparts
• Coordinate with the product team on documentation, customer enablement, and product specifications.
• Accelerate Value Realization: Create and deliver accessible training content to ensure immediate

🎯 Requirements

• Proven track record in account management, project management, installation, or configuration in a
• Exceptional oral and written communication skills.
• Strong consulting skills including team facilitation, business analysis, process mapping, and
• Ability to manage implementation including requirements analysis, design, configuration, testing
• Analytical mindset to align technical concepts with customer requirements.
• Practical understanding of product development and engineering processes.

🎁 Benefits

• Comprehensive health benefits from day one.
• 24/7 virtual healthcare access.
• Wellness programs.
• RRSP/401K Matching Plan.
• Variable Incentive Plan.
• Mio-Days and flexible vacation policy.