Technical Customer Success Manager — AI Agents

📋 Description

• Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing
• Configure software solutions based on customer requirements, ensuring optimal setup for AI agents
• Troubleshoot technical issues and provide timely resolutions to customer inquiries and challenges.
• Collaborate with clients to develop effective AI prompts and integrations that meet their business
• Maintain ownership of customer issues and open items, providing updates and follow-through on
• Identify when engineering support is necessary and communicate effectively with the integration

🎯 Requirements

• Proven experience in a customer success management role, particularly within a B2B SaaS environment.
• Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI
• Strong problem-solving skills and ability to work effectively under pressure in a fast-paced
• Exceptional communication skills, both written and verbal, with the ability to convey technical
• Demonstrated ownership mentality, with a proactive approach to customer service and issue
• Comfort with technical tools and platforms related to AI agents and integrations.

🎁 Benefits

• Opportunity to work in a rapidly growing company at the forefront of AI technology.
• Collaborative and innovative work environment that encourages professional growth.
• Access to ongoing training and development to enhance your skills and knowledge.
• Remote work opportunities that allow for a flexible work environment.
• Comprehensive benefits package including health, dental, and retirement plans.
• Supportive team culture that values ownership, speed, and proactive engagement.