Technical Customer Success Manager - AMER

📋 Description

• Identify key stakeholders and maintain contact records for targeted engagement.
• Guide new customers through product setup, adoption, and time-to-value.
• Tailor a success path by understanding stakeholders, goals, and use cases.
• Drive adoption and orchestration maturity using Camunda playbooks.
• Collaborate with Consulting, Support, and Engineering on product issues.

🎯 Requirements

• 2-3 years in customer success, TAM, or solutions engineering.
• Strong understanding of software dev, cloud, and DevOps concepts.
• Advanced communication to articulate complex concepts to diverse audiences.
• Ability to lead conversations with technical and business stakeholders.
• Strategic thinking, problem-solving, and tailoring software solutions.
• Experience with enterprise architectures and Kubernetes-based deployments.

🎁 Benefits

• Remote & Flexible: work from anywhere with home office setup and budget.
• In-person connections: annual kickoff and team offsites.
• Health & wellbeing: modern health tools and LSAs for wellbeing.
• Financial security: retirement plans, life and disability insurance.
• Professional growth: learning budget for courses, certs, books.
• AI in hiring: Camunda may use AI tools in screening and interviews.