Technical Customer Success Manager, API

📋 Description

• Own customer relationships across onboarding, adoption, retention, and expansion, building trust
• Understand each customer's use case, integration, and success criteria. Help them evaluate the
• Use account and product usage data to identify declining adoption, technical risks, and growth
• Investigate technical questions using API documentation, sample requests, and usage data.
• Lead customer-facing programs such as endpoint migrations, product rollouts, and enablement. Define
• Manage customer communications for product changes, deprecations, and outages, partnering with

🎯 Requirements

• 4+ years of experience in customer success, technical account management, solutions engineering, or
• Technical fluency: comfortable reading API documentation, making API requests, interpreting
• A track record of driving adoption, retention, or growth across a portfolio of customers, with
• Experience creating or improving a customer program, playbook, or cross-functional process, not
• Strong written and verbal communication, including the ability to explain technical issues clearly
• Sound judgment in balancing account needs with strategic projects, setting priorities, and moving

🎁 Benefits

• Equity
• Salary: $170,000 - $220,000/year