Technical Customer Success Manager - AppSec / OffSec

📋 Description

• Serve as primary contact for a large and growing portfolio of customers
• Own end-to-end customer experience across hundreds of accounts
• Deliver high-touch support; conduct analysis and triage before escalation
• Develop and own repeatable workflows to scale self-service entry with product-led expansion
• Translate pentesting findings into actionable guidance for security teams
• Understand app security concepts (OWASP Top 10, CVSS) to contextualize results

🎯 Requirements

• Experience in a technical customer-facing role
• Familiarity with application security or developer tools
• Working knowledge of application security fundamentals
• Exposure to security tools: scanners, DAST/SAST platforms
• Background in technical program management or scaled customer success
• Fluent in Korean, advanced in English

🎁 Benefits

• Compensation & Equity: USD 130k base + meaningful equity
• Customer Impact: help hundreds of customers succeed with AI-driven security at scale
• Career Growth: shape how we deliver customer success in a high-volume environment
• Mission-Driven Team: joining XBOW to define the future of security