Manage a portfolio of enterprise customers post-sales.
Act as the technical point of contact with stakeholders.
Guide customers on best practices for Cloudinary DAM solutions.
Lead customer engagements: business reviews, adoption planning, technical guidance.
Monitor health, usage, and adoption metrics to identify risks and opportunities.
Develop success plans to boost adoption and renewals with Account Managers.

🎯 Requirements

3+ years in CS or Technical CSM in SaaS.
Experience managing large enterprise relationships and renewals.
Technical aptitude with APIs, web tech or cloud apps.
Experience with developers, architects or engineering teams.
Renewal negotiations from the technical side with Sales.
Strong communication and relationship management skills.

🎁 Benefits

Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees and family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot