Technical Customer Success Manager

📋 Description

• Onboard customers and drive long-term retention and revenue growth.
• Provide proactive guidance for complex video workflows and problems.
• Host technical discovery sessions with clients to understand use cases.
• Manage support escalations and coordinate with Product/Engineering.
• Track tickets, identify solutions, and propose workarounds.
• Be the voice of the customer in internal discussions and roadmap.

🎯 Requirements

• 5+ years in Technical Customer Success or equivalent in SaaS
• BA/BS in CS or Computer Engineering, or coding bootcamp
• Strong knowledge of software, web/mobile and cloud tech; hands-on coding a plus
• Excellent written and verbal communication
• Customer-first attitude aligned with Mux values

🎁 Benefits

• Flexible vacation + 11 company holidays
• Weekly no-meeting days + quarterly focus weeks
• Competitive health, dental, and vision insurance
• FSA and HSA available
• Short-term and long-term disability insurance
• 401(k) with company match