Technical Customer Support Engineer - EMEA

📋 Description

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with
• Work closely with global Support Services, Engineering, Go to Market, and Product Management teams
• Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer within required Service Level
• Build strong, trusted relationships with colleagues, customers, and partners

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant
• Previous technical experience in roles such as Support Engineer, Consultant, Database
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support
• Strong communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and

🎁 Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly
• Healthcare - Employer contributions towards your healthcare
• Equity in the company - Every new team member receives stock options
• Time off - Flexible time off in the US, generous entitlement in other countries
• A USD$500 Home office setup if you're a remote employee
• Global Gatherings – Opportunities to engage with colleagues at company-wide offsites