Receiving, responding to, tracking and directing technical support calls and e-mails from our
Managing support case details in case tracking system
Prioritize incoming cases in a high-volume, fast-paced environment
Acting as support for the sales team, including study management and various marketing tasks
Various tasks for QA support
Other duties as assigned

🎯 Requirements

Flexibility to work schedule aligned with Asia Pacific region when required
Bachelor's degree or equivalent combination of education and experience
Experience with phone and e-mail support
Excellent communications skills, both written and oral
Experience giving presentations, training, or related activity
Experience with Salesforce, SaaS technology, software support

🎁 Benefits

Medical, dental, vision, and life/LTD insurance, with 100% coverage of employees' health insurance
Promotion of work/life balance including flexible work schedules and locations
Weekly company-wide standup

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