Technical Customer Support Specialist

📋 Description

• Work directly with customers to quickly triage issues, debug problems, and ensure they are getting
• Diagnose issues, design and test quick solutions
• Collaborate closely with engineering and product teams
• Apply prompt engineering skills to help customers fine-tune their AI workers
• Ensure accuracy, reliability, and speed across real-world logistics workflows

🎯 Requirements

• Comfortable Full-Stack: Python, React, TypeScript, Node.js
• Experience managing APIs and integrations with third-party systems
• Exposure to infrastructure and cloud deployments
• Familiarity with LLM prompting and tuning of voices/transcribers
• Strong debugging and problem-solving skills
• Excellent written and verbal communication skills in English

🎁 Benefits

• Join a world-class team of engineers and builders
• Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo
• Ownership and autonomy of projects
• Comprehensive Benefits including healthcare, dental, vision coverage
• Competitive salary + equity in a high-growth startup