Technical Customer Support Specialist

📋 Description

• Provide excellent customer support by analyzing questions and replying clearly.
• Assist product enablement by keeping docs up-to-date with teams.
• Collect user feedback and suggest actionable product improvements.
• Participate in incident support with on-call coverage and communications.
• Drive proactive support by reducing common ticket trends.

🎯 Requirements

• Strong technical curiosity and analytical troubleshooting
• Exemplary written communication and customer empathy
• Experience managing the support lifecycle from inquiry to triage
• Experience working with engineering/product teams; bug reports
• Experience troubleshooting APIs and integrations
• Preferred: Ruby on Rails experience

🎁 Benefits

• Salary range: $78,000-$90,000
• 100% benefits coverage for employee
• 401K profit share plan
• Flexible PTO
• Home office stipend
• Commuter stipend for hybrid roles