Technical Customer Support Specialist

📋 Description

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot software and technical issues and provide solutions.
• Identify root causes and implement fixes or workarounds.
• Maintain records of interactions and resolutions in the ticketing system.
• Create and update knowledge base articles and internal docs.
• Escalate complex issues to engineering or product teams.

🎯 Requirements

• Advanced English communication, both written and verbal.
• Previous experience in customer support or technical support.
• Strong troubleshooting and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to explain technical concepts clearly to non-technical users.
• Reliable internet connection and remote work environment.

🎁 Benefits

• Fully remote position.
• Stable company with a long-standing customer base.
• Supportive and experienced team environment.
• Opportunities to learn, grow, and expand your technical skills.
• Direct impact on customer success and product improvement.