Higherlogic

201-500 employees
3 jobs posted

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Technical Customer Support Specialist

Customer Support

Added

5 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

salesforce css html jira confluence

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📋 Description

Resolve customer technical issues through multiple support channels
Communicate issue status and resolution professionally
Document interactions in the ticketing system with details
Develop product knowledge and troubleshooting skills
Escalate tickets to CX, Product, Engineering, Sales, Finance as needed
Coordinate calls or virtual sessions to troubleshoot

🎯 Requirements

Basic understanding or willingness to learn Higher Logic Product Suite
Critical thinking and troubleshooting skills
Excellent verbal and written communication skills
Exceptional customer service skills
Effective prioritization and triaging skills
Basic understanding of HTML & CSS
Basic knowledge of web technologies, browsers and web apps

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