Higherlogic

201-500 employees
3 jobs posted

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Technical Customer Support Specialist

Customer Support

Added

7 days ago

Location

Type

Full time

Salary

Salary not provided

Related skills

crm salesforce css html saas

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📋 Description

Help customers successfully use Higher Logic’s software solutions.
Provide technical support and customer service via phone, case, and chat.
Strong service, communication, and troubleshooting skills.
Support Australia-based customers with flexible daylight-saving hours.
Resolve technical issues via multiple support channels.
Escalate tickets to CX, Product, Engineering, Sales, or Finance as needed.

🎯 Requirements

2+ years tech customer service in SaaS
CRM experience: Zendesk or Salesforce
Jira/Confluence experience
Excellent verbal and written communication
HTML and CSS basics or willingness to learn
Basic knowledge of web technologies and browsers

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