Technical Customer Support Specialist - German-speaking

📋 Description

• Serve as primary point of contact for customers through Intercom (email and chat), with occasional
• Resolve product and technical questions independently, with timely, clear, genuinely helpful
• Teach customers the features and best practices that prevent the next issue
• Diagnose reported issues, find the cause, and resolve them yourself whenever you can
• Use sound judgment in non-routine situations, and know when an issue needs a support engineer or
• Escalate with clean, complete context: steps to reproduce, what you've ruled out, and customer

🎯 Requirements

• Experience in a customer-facing support role at a SaaS company, and comfort owning issues end to end
• Solid technical aptitude; you understand the basics of SSO, DNS and custom domains, and web
• Experience with modern support tools (Intercom or similar), and excitement about working alongside
• A real instinct for customer experience; you care how customers feel, not just whether the ticket
• Good judgment about when to solve and when to escalate
• Clear, confident writing and communication with customers and internal teams

🎁 Benefits

• A minimum of 25 days annual leave per year
• Parental, family care, and bereavement leave
• Daily sickness benefits and accident insurance
• Paid educational and wellbeing days off
• Wellbeing, learning and development, and commuter allowance
• Home office setup budget