Technical CX Specialist

📋 Description

• Serve as the first point of contact for customer support inquiries, delivering empathetic
• Juggle multiple competing priorities and tasks, ensuring high level of service and responsiveness
• Troubleshoot issues including AI output quality, app login, feature requests, REST APIs, error
• Maintain high standard of reliability and accountability, ensuring consistent coverage and
• Collaborate with team members to troubleshoot complex issues, escalating appropriately when needed
• Maintain deep understanding of products and services to provide knowledgeable support

🎯 Requirements

• 3+ years proven experience in a technical support role in a fast-paced environment
• Experience providing white glove or premium support to large enterprise customers for AI-driven
• Exceptional empathy and a genuine desire to help and connect with customers
• Strong problem-solving skills with the ability to think creatively and resolve complex issues
• Excellent organizational skills, capable of managing multiple tasks and priorities effectively
• Strong communication skills, both written and verbal, with the ability to convey complex information