Technical CX Specialist

📋 Description

• Serve as the first point of contact for customer support inquiries, delivering empathetic
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed
• Document customer interactions, issues, and feedback to support continuous improvement of products
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing

🎯 Requirements

• 3+ years of proven experience in a fast-paced technical support role, delivering white-glove or
• Exceptional empathy and communication skills (written and verbal), with the ability to build trust
• Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and
• Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively
• Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts
• Proficiency with customer support tools and CRM systems

🎁 Benefits

• Structured hybrid working arrangement: 3 days in office, 2 days working from home
• A comprehensive 4-week onboarding and training program designed to set you up for success from day
• Professional development stipend to support your continued learning and growth
• Opportunities to work on cross-functional projects and initiatives that impact CX company-wide
• Be part of building something special as we continue to build support operations at Harvey