Technical Instructor

📋 Description

• Deliver Cognigy training, labs, and workshops across foundational and advanced topics.
• Facilitate engaging sessions for technical and business audiences.
• Coach learners through hands-on exercises to drive platform adoption.
• Collaborate with Product, Delivery, and SMEs to align training with updates.
• Deliver virtual sessions across multiple time zones.

🎯 Requirements

• 2-4 years delivering technical instructor-led training to customers or enterprise audiences.
• Excellent presentation and facilitation skills for technical and non-technical audiences.
• Background in technical training, consulting, or solution enablement in SaaS or enterprise software.
• Working knowledge of conversational AI or AI Agent platforms (e.g., Cognigy, Amelia).
• REST, webhooks, flow logic, variables; HTML, JavaScript, CSS as needed.
• Strong self-learning; able to work across product, delivery, and customer success.

🎁 Benefits

• Global, fast-paced, collaborative environment with learning opportunities.
• Internal career opportunities across multiple roles, disciplines, and locations.
• Work with market-leading AI, cloud, and digital solutions.