Technical Integration Specialist

📋 Description

• Guide e-commerce customers through the integration process, understand their technical
• Provide clear technical guidance on REST APIs, integration best practices, and the use of
• Investigate and resolve integration challenges in collaboration with Customer Success teams and
• Assist customers with uploading and configuring catalog data, including facets, searchable
• Act as a key technical contact for customers, responding promptly to inquiries and explaining
• Document customer interactions, recurring issues, and resolutions while improving integration

🎯 Requirements

• Proven experience in customer support, technical support, or a similar customer-facing technical
• Understanding of REST-based web services, APIs, and common integration best practices
• Excellent communication and interpersonal skills, including the ability to explain technical
• Strong problem-solving skills, attention to detail, and a proactive approach to resolving technical
• A customer-focused mindset and commitment to delivering responsive, high-quality support
• Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing

🎁 Benefits

• Fully remote work
• Supportive team culture
• Regular team offsites
• Flexible vacation policy
• Home office stipend
• Equipment provided (Apple laptops)