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Assist TSEs with complex or unfamiliar issues when they are unable to identify the next
Review TSE investigations and provide actionable coaching on issue framing, hypothesis development
Build and improve TSE knowledge of Motive products, workflows, system behavior, known limitations
Model structured troubleshooting and teach TSEs how to move from symptoms to evidence-based
Help TSEs become self-sufficient by guiding them through investigations instead of taking ownership
Coach TSEs determine whether an issue is caused by configuration, workflow, data, hardware

At least 2 years of experience operating at a Technical Lead, or equivalent senior technical
Deep knowledge of Motive products or comparable experience supporting complex SaaS, hardware
Demonstrated ability to coach technical professionals and explain complex product behavior in a
Strong investigation skills using logs, SQL, APIs, DataDog, scripting, configuration analysis, and
Experience diagnosing issues involving product workflows, data, hardware devices, firmware
Ability to review an incomplete investigation, identify the missing evidence or reasoning, and

Technical Lead Engineer

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