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📋 Description

  • Own end-to-end Five9 solution design and architecture.
  • Configure Five9 across voice, digital, and outbound channels.
  • Build integrations via Five9 APIs and CRM/UC connectors.
  • Implement Five9 AI capabilities for automation.
  • Lead technical direction, review configurations, SIT/UAT/go-live support.
  • Produce as-built docs and handover; lead post-go-live hyper-care.

🎯 Requirements

  • 5+ years CCaaS with hands-on Five9 configuration.
  • Deep Five9 config across IVR/Studio, ACD, routing, campaigns, dialer.
  • Integrations via Five9 APIs and CRM/UC connectors.
  • Customer-facing: advise stakeholders; support demos/PoCs/estimation.
  • Strong design leadership; produce technical design docs and lead engineers.
  • Web tech: HTML/CSS/JavaScript; JSON/XML/REST; strong communications.

🎁 Benefits

  • Hybrid options in Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA.
  • Remote work within the U.S. option.
  • Occasional travel to client sites.
  • Equal Opportunity Employer.
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