Technical Lead - US Remote

📋 Description

• Provide tactical day-to-day technical support to operational contacts.
• Understand clinical workflows and apply PerfectServe solutions to improve them.
• Partner with customer contacts to enhance adoption, train on self-administration best practices
• Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with
• Manage, resolve and document complex and escalated requests and configuration changes.
• Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.

🎯 Requirements

• Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
• Ability to manage multiple tasks and resolve technical issues under pressure.
• Excellent relationship-building, written, and verbal communication skills.
• Exceptional customer service mindset with a commitment to exceeding expectations.
• Adaptability, strong work ethic, and motivation to grow professionally.
• Bachelor's degree or equivalent experience.

🎁 Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities