Technical Operations Coordinator

📋 Description

• Own the flow of live tickets; assign owners and next steps.
• Hands-on with live systems: restart services, monitor containers, apply patches.
• Coordinate deployment windows with engineering, clients, vendors; occasional off-hours.
• Keep teams aligned via weekly ticket reviews; capture actions and due dates.
• Maintain runbooks, after-action reports, deployment plans, and client docs.
• Track support hours and flag scope creep for change orders.

🎯 Requirements

• 1–3 years in IT operations, sysadmin, service desk, or tech project support.
• Solid Linux fundamentals: navigate filesystem, manage permissions, services, updates.
• Troubleshooting mindset: use logs, CLI tools, and Docker for diagnostics.
• Strong ops discipline: clean tickets, up-to-date runbooks and docs.
• Clear communication under pressure; explain incidents to non-technical clients.
• Fluency with ticketing tools (Jira, ServiceNow, ClickUp, etc.).

🎁 Benefits

• Remote-first agency with a US-spread team.
• EST preferred, CST/MST/PST considered.
• Occasional late-night/early-morning deployment.
• Time-shift within an 8-hour day to align with downtime.