Technical Operations Engineer

📋 Description

• Troubleshoot applications, services, and infrastructure issues reported by end-users.
• Verify and document issues for accurate tracking and escalation.
• Manage incidents, including stakeholder updates and coordination with dev teams.
• Collaborate with Software Engineering to establish support workflows and monitoring.
• Partner with vendors to resolve service events.
• Work with software engineers to improve processes and perform code reviews.

🎯 Requirements

• Experience providing L2 support in a tech-driven business environment.
• Proficient problem-solving and technical troubleshooting abilities.
• Software development experience, particularly with Python.
• Strong root-cause analysis and prevention with code owners.
• Excellent written and interpersonal skills; uphold company values.
• English proficiency required; Nice to have AWS/GCP and Linux admin.

🎁 Benefits

• High-growth, high-impact environment that rewards results.
• World-class organization focused on delivering exceptional work.
• Personal responsibility and freedom to own your work.
• Collaborative, inclusive culture that respects and supports everyone.
• Continuous growth, career maps, reviews, and training opportunities.