Executing API calls and SQL queries to investigate root causes.
Provide operational guidance for internal and external projects.
Gain product knowledge to guide client-facing teams.
Revise processes and workflows; analyze data to optimize efficiency.
Assist internal stakeholders in ticket escalations; triage bugs and generate reports.
Partner with Product & Engineering to stay informed on developments.

🎯 Requirements

Experience at a B2B software company explaining products.
Analytical, tech-savvy, with strong Excel skills and API knowledge.
Able to quickly learn complex issues, prioritize, and organize.
Structured, independent work style; stays cool under pressure.
Familiar with a changing environment and fast implementation of new solutions.
Excellent written and verbal communication skills.

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