Technical Platform Specialist

📋 Description

• Own complex technical issues end-to-end, from first report through debugging, resolution, and
• Serve as the escalation point for Platform Specialists and the primary technical contact for our
• Dig into logs, data, integrations, and production systems to understand what actually happened and
• Lead the response when something important breaks, owning coordination, customer communication, and
• Proactively identify issues before customers notice them and keep practices running smoothly
• Build internal tools and automation that make customer resolution faster, smarter, and more scalable

🎯 Requirements

• Strong technical background and comfortable debugging complex systems
• Comfortable reading logs, querying data, working with APIs, and tracing issues across multiple
• Relentless about getting to the root cause rather than applying temporary fixes
• Excellent communicator who can make technical problems clear to both customers and engineers
• Calm and effective when something important breaks
• Bias toward automation: if the same problem keeps appearing, you want to eliminate it