Technical Premium Support Specialist

📋 Description

• Perform Level 1 and Level 2 support for the product-related tickets raised by the premium customers
• Ensure timely resolution of the support tickets.
• Reproduce the problems, perform troubleshooting, log analysis, and share actionable insights.
• Participate/coordinate escalations and organize stakeholder meetings to fast-track
• Service recovery by engaging SRE (Site Reliability Engineering) and/or other Engineering teams if
• Create Jira tickets with the different engineering teams with continuous follow-up.

🎯 Requirements

• Minimum 5 years of experience in technical customer support.
• Strong orientation towards customer service.
• Proven problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills in English.
• Curiosity and willingness to continuously learn in a high-paced environment.
• Autonomous mindset with time-management and organization skills.

🎁 Benefits

• Permanent Contract and a competitive compensation package
• Health insurance through our partnership with ACKO, including OPD coverage for dental, vision
• Hybrid work model balancing office and remote work, with a structured approach for new hires to
• Flexible Hours and unlimited vacation (22 days of holidays + unlimited PTO) plus paid bank holidays
• Free access to professional training platforms
• Personal accident insurance coverage up to three times annual CTC