Technical Product Marketing Manager, AI

📋 Description

• Own the technical narrative for AI across Freshservice —how our agents work, how they're grounded
• Author technical content that holds up under scrutiny: architecture explainers, deep-dive blogs
• Enable the technical field. Build the material that Solution Engineers, Solution Architects, and
• Support customer and prospect conversations directly when technical depth is the deciding factor
• Partner with Product Management and Engineering across the lifecycle, translating technical
• Represent Freshworks externally at webinars, industry events, and in authored technical writing.

🎯 Requirements

• 5+ years in product marketing, technical marketing, solutions engineering, or another technical
• Real familiarity with modern AI systems: agent frameworks and orchestration, tool-calling and
• Comfort working hands-on in product and demo environments. You configure the workflows, run the
• A bias toward investigation. When you don't understand how something works, your first action is to
• Proven facility to write, clearly and specifically, for technical readers without hiding behind
• Credibility with engineers. You can sit in an architecture review, follow it, and ask the question

🎁 Benefits

• Multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP
• Flexible PTO
• Flexible spending and commuter benefits
• Wellness benefits
• Adoption and parental leave benefits