Technical Product Support - EdTech

📋 Description

• Frontline technical/product support for schools via phone, chat, email.
• Own tickets end-to-end from intake to resolution or escalation.
• Troubleshoot common and complex issues; guide non-technical users.
• Document steps clearly; avoid drop-offs between handoffs.
• Collaborate with Product, Engineering, DevOps, and Success as needed.
• Maintain CSAT and SLA-focused performance.

🎯 Requirements

• Customer-facing technical support/IT support experience.
• Proficiency with Windows, macOS, and ChromeOS.
• Strong networking basics: Wi-Fi, IP concepts.
• Ability to learn new tools and workflows quickly.
• Experience in K–12 EdTech or SaaS preferred.
• Degree or related coursework helpful but not required; certs valued.

🎁 Benefits

• Competitive hourly pay with overtime eligibility
• Medical, dental, and vision coverage
• 401(k) with employer match
• 12 weeks of fully paid parental leave
• Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
• $1,000 annual professional development stipend
• Free mental health resources and Employee Assistance Program