Technical Product Support Specialist

📋 Description

• Serve as frontline support for schools via phone, chat, email, and web requests.
• Blend customer service with technical problem solving; own issues end-to-end.
• Independently resolve common and complex issues; escalate with clear docs.
• Build product knowledge across assigned solutions and maintain ownership.
• Focus on resolution quality, CSAT, reliability, and continuous learning.

🎯 Requirements

• Proficiency with software products, IT systems, and basic networking (Wi‑Fi, IP).
• Experience in customer-facing technical support; EdTech or SaaS preferred.
• Experience supporting Windows, macOS, and ChromeOS.
• Ability to learn new tools, platforms, and workflows quickly.
• Strong written and verbal communication; empathetic guidance to customers.
• Experience in K–12 education, EdTech, or SaaS preferred.

🎁 Benefits

• Competitive hourly pay with overtime eligibility.
• Medical, dental, and vision coverage.
• 401(k) with employer match.
• 12 weeks of fully paid parental leave.
• Unlimited PTO, holidays, and year-end shutdown.
• $1,000 annual professional development stipend.