Technical Product Support Specialist - Safety

📋 Description

• Provide technical product support by telephone, helping customers select suitable safety products
• Deliver post-sales assistance by answering technical questions, resolving product-related concerns
• Communicate with external customers, including end users, maintenance technicians, and contractors
• Navigate multiple computer applications and online resources simultaneously to identify appropriate
• Use product catalogs, websites, and online research tools to locate relevant technical information
• Follow established support procedures and published schedules to ensure service availability during

🎯 Requirements

• At least 7 years of relevant professional or hands-on field experience in one or more of the
• Understanding of OSHA regulations and familiarity with other relevant regulatory and industry
• Strong computer proficiency and the ability to work across multiple applications simultaneously.
• Comfort using multiple screens or dual-monitor setups to research information, manage customer
• Strong verbal communication and customer service skills, particularly when explaining technical
• Analytical and problem-solving abilities, with the capacity to identify appropriate products and

🎁 Benefits

• Hourly compensation: Anticipated base pay range of $24.67–$37.02 per hour, depending on factors
• Remote work: Work from home in a fully remote position.
• Medical coverage: Medical, dental, vision, and life insurance benefits starting on the first day of
• Emotional well-being support: Six complimentary sessions per year with a licensed therapist.
• Paid time off: 18 annual PTO days for full-time employees, prorated based on the employment start
• Company holidays: Six paid company holidays per year.