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Harvey AI

Technical Program Manager, Customer Trust

Fully Remote
Business & Management
Added
3 hours ago
Location
Type
Full time
Salary
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information security ai iso 27001 dashboards soc 2

📋 Description

  • Lead the Customer Trust function and build a global team.
  • Be the primary security contact for GTM and customers.
  • Use AI and internal tools to automate responses.
  • Define KPIs and report trust impact on deals.
  • Collaborate with Product Security, Legal, GTM/Sales.

🎯 Requirements

  • 7+ years in InfoSec, Customer Trust, TPM, or consulting.
  • Audit: SOC2/ISO27001; explain controls to customers.
  • Exceptional customer service; explain topics to non-technical.
  • 1-2+ years AI models or automation for programs.
  • Strong analytics; dashboards and leadership reporting.
  • Comfort with ambiguity; calm and decisive under pressure.

🎁 Benefits

  • High-growth, mission-driven environment.
  • Impact across time zones and global customers.
  • Cross-functional collaboration with security, Legal, and GTM.
  • Opportunity to shape the Trust Center and security posture.
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