Technical Program Manager, Customer Trust

📋 Description

• Primary technical contact for GTM and customers on security questions
• Deliver timely, accurate responses to security questionnaires
• Unblock deals while upholding high security standards
• Build scalable AI-driven workflows to speed responses
• Establish KPIs and report on customer trust impact
• Partner with Product Security, Legal, and GTM/Sales

🎯 Requirements

• 7+ years in Information Security, Customer Trust, Technical Program Management, or Management Consulting with compliance program experience
• Audit experience with SOC 2, ISO 27001; explain controls to customers
• Exceptional customer service; translate complex topics to non-technical stakeholders
• 1-2+ years leveraging AI/automation to boost program efficiency
• Strong analytical skills; dashboards and leadership reporting
• Comfort with ambiguity; calm, decisive under pressure

🎁 Benefits

• Shape the customer trust narrative and security posture
• Global, multi-time-zone team collaboration
• Growth opportunities—personal, professional, financial
• Fast-paced, ownership-driven culture