Technical Program Manager, CX Intelligence & AI

📋 Description

• Define strategic CX roadmap with Engineering for high-priority initiatives.
• Own a portfolio of agent tooling and AI automation and analytics.
• Uncover CX opportunities where problem/solution unclear; align with leadership.
• Own OKR tracking; set quarterly targets with CX and product leaders.
• Drive change management and rollout across CX tooling.
• Innovate with AI to improve CX outcomes.

🎯 Requirements

• 10+ years in technical program, product, or strategy roles.
• Cross-functional impact across CX and engineering.
• Strong PM discipline: scope, sequencing, risk, delivery.
• AI/ML, data pipelines, CX tech; BI tools.
• Partnered with Product, Engineering, Analytics, and Ops in fintech.
• Uses generative AI responsibly with human oversight.

🎁 Benefits

• Remote-first culture with quarterly in-person surges.
• Equal Opportunity Employer; diverse and inclusive.
• Accommodations for applicants with disabilities.
• Learning and career development resources.