Technical Program Manager, Knowledge Systems

📋 Description

• Own programs improving self-service systems, tooling, and AI discovery.
• Align across teams to translate taxonomies and data into APIs and schemas.
• Lead delivery of workflow automation, CMS upgrades, and metadata improvements.
• Partner to ensure knowledge is accurate, machine-readable, and compliant.
• Build cadence for initiatives: roadmap, dependencies, risk, accountability.
• Identify ways to reduce manual work and scale with volume.

🎯 Requirements

• 5+ years TPM, systems or ops program leadership in cross-functional settings.
• Deep familiarity with information retrieval architectures (vector DBs, RAG, LangChain).
• Experience with CMS platforms, structured content, and metadata models.
• Strong systems thinking and operating judgment; tie decisions to impact and risk.
• Translate operational strategy into technical requirements and data schemas.
• Knowledge management, workflow automation, and CX tooling experience.
• Proven ability to align technical and non-technical stakeholders with distributed ownership.
• Experience leading ambiguous, multi-team initiatives end-to-end with accountability and risk mgmt.
• Uses generative AI responsibly with human oversight to improve workflows.

🎁 Benefits

• Equal Opportunity Employer.
• Accommodations for disability; accommodations@coinbase.com.
• Candidate privacy notice and arbitration information.