Technical Programs Manager - Scaled Customer Success

📋 Description

• Run the technical programs for scaled Enterprise CS.
• Lead weekly office hours and monthly deep-dive webinars.
• Own the enterprise Slack channel; triage and content creation.
• Help with activation calls to unblock customers to self-serve.
• Build playbooks, templates, and reusable assets.
• Drive retention through technical health and product feedback.

🎯 Requirements

• 3–5+ years as IC in Solutions Engineering, TAM, Onboarding, or Developer Advocacy.
• Hands-on APIs, webhooks, JSON, JavaScript, and workflow automation.
• Excellent presentation skills; comfortable leading 50+ engineers.
• Scalable mindset; turn 1:1 questions into 1-to-many assets.
• Nice-to-haves: Technical degree.
• Nice-to-haves: Hands-on experience with n8n is a plus.

🎁 Benefits

• Competitive compensation
• Ownership with equity
• Remote-first
• Career growth stipend €1K/year
• Health & wellness benefits
• Transparency and open culture