Technical Quality Specialist

📋 Description

• Troubleshoot complex bugs with cross-functional teams.
• Interact with customers daily via chat, email, or video calls.
• Own end-to-end troubleshooting; report bugs and drive resolution.
• Adapt to supporting multiple products, including billing and account mgmt.
• Contribute to social support efforts and community platforms.
• Recommend tooling and process improvements to diagnose bugs.

🎯 Requirements

• 4+ years of QA or Support experience for a technical SaaS product.
• Experience collaborating with Engineering and Product teams.
• Troubleshooting and debugging across Mac, Windows, iOS, and Android.
• Consultative communication; tailor messaging for technical and non-technical audiences.
• Demonstrated resilience and adaptability in changing environments.
• Nice-to-have: experience with design tools like Figma, Adobe Suite, Sketch, Framer.

🎁 Benefits

• Equity in the company.
• Health, dental, and vision insurance.
• Retirement with company contribution.
• Parental leave and family planning support.
• Mental health and wellness benefits.
• Generous PTO and learning stipend.