Develop expertise in Figma Weave's products and customer journey to diagnose bugs
Interact with customers via email and forum, resolving complex issues
Troubleshoot customer inquiries, identify root causes, and report bugs to Engineering
Serve as point of contact for critical technical issues and own communication to resolution
Recommend tooling and process improvements for bug diagnosis
Create documentation and training materials for future specialists

🎯 Requirements

2+ years experience in QA or Support for technical SaaS product
Troubleshooting and debugging across multiple platforms
Strong consultative communication skills for technical and non-technical audiences
Resilience, adaptability, comfort with ambiguity
Japanese language skills a plus

🎁 Benefits

Equal opportunity workplace
Reasonable accommodation for disabilities
Candidate privacy protection
Inclusive work environment

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