Technical Service Care Associate

📋 Description

• Owns the customer experience for Technical Services issues from start to finish
• Liaise with management and customers
• Improve customer service and productivity
• Proactively update customers on ticket statuses
• Provide excellent customer service via phone, email, and chat
• Ensure high customer satisfaction throughout the ticket process

🎯 Requirements

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Demonstrated experience in customer phone service
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Willing to work rotational weekend/holiday call

🎁 Benefits

• Career advancement in a fast-growing, supportive company
• Competitive pay
• Full benefits including medical, dental, vision, 401K, life, disability
• Team-oriented culture delivering positive change