Technical Service Delivery Manager

📋 Description

• Act as the first gate for incoming issues: conduct a primary assessment of the user's expectations
• Guide and coordinate the support team in reproducing issues, identifying their scope, and
• Oversee the team's analysis of application logs and source code to validate or eliminate potential
• Ensure that any issue escalated to development teams arrives with clear documentation and a
• Ensure the team carries out configuration updates, data validation, and corrections when required.
• Identify recurring issues and drive the team toward permanent solutions instead of temporary

🎯 Requirements

• Experience in software development, followed by hands-on L3 application support.
• Ability to understand and assess Java-based solutions, enabling effective service oversight
• Strong business and functional mindset, with the ability to understand user needs before
• Previous experience coordinating or mentoring a team, whether formally or informally.
• Practical experience working with ServiceNow and Jira.
• Strong communication skills with both technical and non-technical stakeholders.

🎁 Benefits

• Private health insurance
• Education program
• Wellbeing program
• Free beverages
• Events
• Competitive conditions