Technical Services Engineer

📋 Description

• Advise customers and solve complex MongoDB problems
• Resolve questions on architecture, performance, recovery, security, and everything in between
• Be an expert resource on standard methodologies in running MongoDB at scale
• Be an advocate for customers' needs - working with product management and development teams on
• Contribute to internal projects, including software development of support tools for performance
• Mentor and ramp new team members and take initiatives in building knowledge of new product lines

🎯 Requirements

• Systems engineering experience, including Linux performance, memory management, I/O tuning
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python
• Broad awareness of customer workloads and use cases, including performance, availability, and

🎁 Benefits

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will
• In 6 months, you will be comfortable working frontline with our customers. You will also complete
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer