Technical Services Engineer

📋 Description

• Proactively own and resolve customer issues from initial contact through to resolution across all
• Diagnose and troubleshoot complex technical problems involving our FlashArray products and their
• Drive customer satisfaction by leading multi-participant customer calls, including hot escalations
• Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge
• Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for

🎯 Requirements

• A minimum of 3 years of experience in a professional enterprise level technical support role.
• Proven experience in a technical support role where you have owned and resolved complex customer
• Deep technical troubleshooting skills in a professional enterprise setting, with the ability to
• Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows
• Exceptional customer service skills with the ability to manage multiple projects and support cases
• Ability to work from the Lehi, Utah office in compliance with Everpure's policies (on-site role).

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events