Technical Services Engineer, FlashArray

📋 Description

• Proactively own and resolve customer issues from initial contact to resolution.
• Diagnose and troubleshoot complex issues on FlashArray across multi-platform environments.
• Lead multi-party calls, including escalations; advocate for customers with Engineering.
• Create and update internal and customer-facing knowledge base articles.
• Mentor junior Support Engineers with guidance on resolution and customer management.

🎯 Requirements

• Minimum 3 years in an enterprise technical support role.
• Proven track record owning and resolving complex issues in multi-platform environments.
• Deep troubleshooting skills in storage, networking, replication, performance, and space.
• Working knowledge of Linux, Windows, VMware; LANs, WANs; Storage Area Networks.
• Excellent customer service and ability to manage multiple projects and cases.

🎁 Benefits

• Innovation and trailblazing culture.
• Growth opportunities and recognition; Fortune Best Places to Work.
• Team-focused environment and collaboration.
• Flexible time off, wellness resources, and team events.