Proactively own and resolve customer issues from initial contact to resolution.
Diagnose and troubleshoot complex FlashArray problems across multi-platform environments.
Lead multi-participant customer calls, including hot escalations, and advocate for customers.
Enhance knowledge base with internal and customer-facing articles.
Mentor junior Support Engineers on best practices.

🎯 Requirements

Minimum 3 years in an enterprise technical support role.
Proven experience owning and resolving complex multi-platform issues.
Deep troubleshooting skills in storage, networking, replication and performance.
Knowledge of Linux, Windows, VMware; LANs/WANs; Storage Area Networks.
Strong customer service and multitasking across multiple cases.

🎁 Benefits

Flexible time off
Wellness resources
Company-sponsored team events
Access to employee benefits resources

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