Technical Services Engineer Representative

📋 Description

• Own, troubleshoot, and resolve customer tech issues across severity levels.
• Proactively understand customer requirements to deliver effective solutions.
• Communicate clearly with customers across all interactions.
• Create and maintain knowledge base articles for internal and customer use.
• Manage multiple support cases and priorities in a fast-paced environment.
• Act as a customer advocate by driving issues internally.

🎯 Requirements

• Hands-on experience in customer-facing roles or tech support.
• Weekend work and rotating shifts in a 24/7 environment.
• Strong customer service mindset with interpersonal skills.
• Solid technical aptitude with problem solving abilities.
• Understanding storage concepts: SAN, NAS, Fibre Channel, iSCSI.
• Understanding OSes: Linux, VMware, Windows; willingness to deepen.

🎁 Benefits

• Innovation: Encourages critical thinking and trailblazing.
• Growth: Space and support to grow; Fortune's Best Workplaces.
• Team: Build each other up with collaboration.
• Wellness & Perks: Flexible time off, wellness resources, team events.